Privacy Policy
1. Introduction and Organisational Information
Dreamer Designs ("the Responsible Party") is dedicated to serving our customers and contacts to the best of our abilities. We are committed to the responsible management of Personal Information collected through our website, dreamerdesigns.co.za, and any related interactions.
Our primary purposes for processing this information include:
~ Enhancing User Experience: Understanding customer needs to improve our platform.
~ Support & Communication: Responding to inquiries or service requests timeously.
~ Product Improvement: Developing services that meet the evolving demands of our users.
~ Business Operations: Managing billing, accounting, and internal administration.
In accordance with POPIA, we process personal information lawfully and in a reasonable manner that does not infringe on your privacy.
Information Officer
While our previous policy noted no designated Data Protection Officer, under POPIA, the head of the organisation is the default Information Officer. We are fully committed to addressing your privacy concerns.
Contact: info@dreamerdesigns.co.za
Telephone: +27 68 128 8247
2. Scope and Application
This policy applies to all Data Subjects (website visitors, registered users, and customers). We ensure that your personal data is processed with the highest standards of security as required by Section 19 of POPIA.
3. Data Storage and Protection
Data Storage
Personal information is primarily stored on secure servers located in South Africa (ZA). For services requiring international data transfer, we ensure compliance with Section 72 of POPIA, which requires that the recipient is subject to a law or agreement that provides an adequate level of protection.
Data Protection Measures
~ Encryption: We employ robust encryption technologies for data both in transit and at rest.
~ Access Control: Access is strictly limited to authorised personnel with a legitimate business need.
~ Security Safeguards: We maintain technical and organisational measures to prevent loss of, damage to, or unauthorised destruction of personal information.
4. Data Sharing and Disclosure (Operators)
We may share your information with third-party service providers (Operators) who perform functions on our behalf. These Operators are contractually bound to process information only for specified purposes and to maintain strict confidentiality.
5. Rights of the Data Subject
Under POPIA, you have specific rights regarding your personal information. You may exercise these by contacting our Information Officer.
~ Right of Access (Section 23): You have the right to confirm whether we hold your personal information and to request a record of that information.
~ Right to Correction/Deletion (Section 24): You may request that we correct, destroy, or delete personal information that is inaccurate, irrelevant, excessive, or obtained unlawfully.
~ Right to Object (Section 11(3)): You may object to the processing of your information for the purposes of direct marketing at any time.
~ Right to Complain: You have the right to lodge a complaint with the South African Information Regulator.
The Information Regulator (South Africa)
Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za
6. Cookies and Tracking Technologies
We use cookies to enhance your experience on dreamerdesigns.co.za.
~ Essential Cookies: Required for technical functionality.
~ Analytical Cookies: Help us understand user behaviour to improve our services.
~ Marketing Cookies: Used to deliver relevant content and measure advertising effectiveness.
Upon your first visit, you will be prompted to manage your cookie preferences. You may withdraw your consent for non-essential cookies at any time.
8. Policy Updates
We may update this policy periodically to remain compliant with South African law. Significant changes will be communicated via our website.
Contact Details
For any queries regarding this policy:
Email: info@dreamerdesigns.co.za
Phone: +27 68 128 8247